Become a mystery shopper
Get paid to experience a business the way a genuine customer would — visiting, phoning, emailing, messaging on the website, or checking their social media — then tell us exactly what happened. No experience needed, just an honest eye and a bit of spare time.
What's involved
Every assignment gives you a realistic scenario to follow — for example, enquiring about a service, asking for a quote, or booking a table — as a normal customer would. Depending on the assignment, that might mean:
- Visiting a business in person
- Phoning or emailing with an enquiry
- Using a business's website or online booking form
- Messaging a business's Facebook, Instagram, X or TikTok account
Afterwards, you write up what happened while it's fresh — what was said, how long it took, how you were treated — and submit it through a simple online form.
Who can apply
- Based in the UK, 18 or over
- Comfortable making a phone call or a genuine enquiry and taking clear notes
- Able to submit your report the same day, while it's fresh
- Own phone/email and, for social media assignments, your own social accounts
Mobile mystery shoppers — people happy to travel a little further for in-person visits — are especially useful.
How it works
- Apply below. Tell us a bit about yourself and where you're based.
- We verify you. A short check before you're sent any paid assignments.
- You get a brief. A specific, realistic scenario for one business — never a friend, family member, or former employer.
- You complete it and write it up immediately. Clear notes and evidence, submitted the same day.
- We check it and pay you. A fixed fee per assignment, plus any pre-agreed expenses.
Pay
Shoppers are paid a fixed fee per completed assignment, agreed before you start, plus any pre-authorised expenses (for example, a required purchase). You're self-employed and responsible for your own tax — this is flexible, occasional work, not a job.
We ask every shopper to sign a short confidentiality and data-handling agreement, and never to identify individual staff members by name in a report. Findings are used to improve training and process, never as the sole basis for a disciplinary decision.