Custom Mystery Shop
Your questions. Real shoppers. Evidence for every answer.
You know what matters in your business. Write your own mystery shopper questions, choose how many shoppers to send, and get a scored, quality-checked report from each one.
Up to 10 questions
£595 per shopper
- Your own 10 questions
- Score 1–5, yes/no or written answers
- An observation behind every score
- Quality-checked report, printable as PDF
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Up to 20 questions
£795 per shopper
- Your own 20 questions
- Score 1–5, yes/no or written answers
- An observation behind every score
- Quality-checked report, printable as PDF
Up to 30 questions
£995 per shopper
- Your own 30 questions
- Score 1–5, yes/no or written answers
- An observation behind every score
- Quality-checked report, printable as PDF
How it works
- Create an account (or sign in) — it takes a minute.
- Write your questions. Save as a draft and come back whenever you like.
- Choose how many shoppers you want. Each one does the job separately and you get a report from each.
- Pay securely by card. Price = price per shopper × number of shoppers.
- Get your reports on your dashboard once we've checked the evidence.
Example questions
- Was the phone answered within five rings?
- Did the person you spoke to offer to book an appointment?
- How clearly were prices explained? (1–5)
- Did anyone follow up within 48 hours?
- What was the one thing that would have put you off buying?
Prices exclude VAT where applicable. Purchases and significant travel are billed separately at cost. See our terms.
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